Our policy offers a full refund if independent testing shows a failure. What counts as a failure, and does the refund cover the whole affected order and the customer’s testing costs?

If the customer chooses to do a 3rd party lab test on their order and the lab test shows a negative result for what we advertised, if a different product was in the vial, or if the HPLC purity was below 80%, we will provide a full refund to the original payment method and will pay for the cost of the 3rd party lab test they ordered. The lab test result must include a picture of the vial or product along with the results as well as the testing method used to determine what is in the vial. We allow up to 30 days after the carrier marks the customers package as delivered to provide us with 3rd party lab testing results for this refund. Optionally, we can also provide store credit or a replacement of that product if the customer chooses so instead of a refund to the original payment method. Tested True Peptides reserves the right to approve or deny any claim at our sole discretion.

If a customer’s result conflicts with our own COA?

We will require lab results and images of the vials sent for testing. We will then reach out to the customer to have the product sent back to us. We will then reach out to said lab and have the returned product tested to confirm a negative result. Once we can confirm a second negative result we will proceed with a refund and stop all sales of that batch number.